Elmcroft Support Center

Business Office Coordinator

Job ID
Full-Time (FT)
# of Openings
Admin - Clerical


Our mission at Elmcroft Senior Living is a dedication to enriching the lives of the individuals who live and work with us by responding to their unique needs and universal desire for dignity and respect.


Our values are grounded in respect, creativity, humility, accountability, compassion and kindness, integrity, and the passionate pursuit of excellence.


If you believe in this mission and honor our values, please consider joining our team.


Elmcroft is looking for a Business Office Coordinator for our assisted living community to provide coordination of the business affairs of the community and the daily operation of the office by providing assistance to the Executive Director and other department heads with all assigned tasks.  Ensures a great first impression to all residents, families and visitors who come to Elmcroft.


This position: 


  • Greets visitors and families at the door, directs them to where they need to go.
  • Takes inquiry information and then let the Community Relations Director or Executive Director know that an inquiry is waiting.
  • Answers questions and assists residents as needed throughout the day.  Solves problems as they arise.
  • Answers the telephone in a timely and professional manner.  Takes and delivers messages for those department heads who are unavailable to take the call.  Takes non-emergency messages for staff to return on their break.
  • Ensures cleanliness of the community entryway, foyer, sitting area and visitor restrooms.
  • Assists in dining room with meal service for those meals that occur during shift, which may include set-up of dining room, delivering meals, refilling drinks, clearing plates, and clean-up, as assigned.
  • Receives, sorts, and delivers mail to residents and staff.
  • Assists Healthy Lifestyles Director as needed to set up for an activity.
  • Provides back up support to transport residents to and from doctors’ appointments as needed.
  • Maintain resident files, ensuring all required paperwork is in order for state regulatory compliance.
  • Utilizes ADP to process and validate payroll data.
  • Maintains resident apartment and phone listing.
  • Participates in the 100 hours/100 days program as required by position to assist residents in adjusting to their new home.
  • Demonstrates ability to handle several tasks at the same time while maintaining a calm and efficient demeanor.
  • Performs a variety of administrative duties as assigned, which may include some of the following duties:    
    1.  Maintains book of doctor’s appointments and transportation schedules.
    2. Assist with Resident Move-N data entry.        
    3. Reviews all new hire paperwork with employees to ensure that their files are complete and that they are fully oriented to their new job and surroundings.
    4. Maintains Employee files, ensuring all required paperwork is completed and filed appropriately in the employee file.
    5. Facilitates and processes HR-related paperwork as necessary.
    6. Maintains Employee training hours, to assure all employees are trained the appropriate number of hours according to state regulations.  Informs Executive Director of those employees who are due for additional training to maintain compliance with state.
    7. Assists with any assigned administrative duties including accounts payables which may include: maintaining AP filing system, invoice approval and workflow; maintain the - spend down spreadsheet; facilitate check requests, expense reports petty cash and credit applications.
    8. Assists with any assigned administrative duties including account receivables which may include:  maintaining the billing spreadsheet to track adjustments, move-ins and move outs; processing ancillary tracking forms and direct debit forms; oversight of anniversary increases on resident lease agreements; familiarity with the Aging report.
  •  Is fully knowledgeable of the fire evacuation and disaster policy of the community and participates as assigned in fire and disaster drills. 
  • Maintains confidentiality of all pertinent personal or health information concerning residents and staff.
  • Other duties as assigned and which relate to the success of Elmcroft and the Care, Comfort, and Happiness of our residents.


Equal Opportunity Employer


High school diploma or general education degree (GED); or one to three years related experience and/or training; or equivalent combination of education and experience.


Must be in possession of, or have the ability to obtain, a valid state driver’s license.


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