Elmcroft Support Center

Executive Director

US-PA-Dillsburg
Job ID
2017-4393
Type
Full-Time (FT)
# of Openings
1
Category
Operations
Community
Dillsburg
Department
Management

Overview

Elmcroft Senior Living is dedicated to enriching the lives of the

individuals who live and work with us by responding to their 
unique needs and universal desire for dignity and respect.

 

Our values are grounded in teamwork, respect, creativity, humility, accountability, 
compassion and kindness, integrity, and the passionate pursuit of excellence.

 

An innovator in the quickly expanding aging services field, Elmcroft Senior Living is seeking a compassionate, results-oriented professional for the role of Executive Director (ED) for our assisted living community.

 

Put your commitment to older adults and your proven record of leadership and fiscal responsibility to work in a new environment!

 

Responsibilities

From resident health and happiness to meeting financial and census goals, the ED is responsible for the overall success of the community. Duties include:

  • Plan, implement and oversee all aspects of community operations.
  • Provide oversight for each department to ensure state regulatory requirements are being met and Elmcroft Senior Living operating expectations are in place.
  • Hold daily/weekly/monthly management meetings to provide all departments with current information on issues and events at the community.
  • Perform multiple daily walk-throughs of physical plant and grounds to make certain the community is presented well and to encourage open and honest interaction with residents, staff, and visitors.
  • Present clear performance expectations to team members beginning with the interview process. Utilize proven hiring techniques, such as Elmcroft Senior Living’s Behavioral Interviewing Techniques, job description review, and an explanation of company operating expectations.
  • Conduct new associate onboarding & orientation and training, as well as ongoing in-service education to meet staff needs and comply with regulatory requirements. Document all trainings.
  • Work with Community Relations Director (CRD) to maintain local outreach and education efforts in the surrounding city and nearby locations. Encourage positive relationships and marketing opportunities.
  • Assist the Community Relations Director in developing, implementing and evaluating the success of community’s sales and marketing plans. Monitor progress on meeting sales goals and upcoming resident move-ins and move-outs.
  • Oversee the Care Connect program in conjunction with the Community Relations Director to ensure each new resident makes a happy, healthy transition to the community.
  • Create positive employee relations through staff appreciation, incentives and retention programs and by establishing an employee feedback system. Goal is to maintain a turnover rate of 40% or less annually.
  • Ensure residents of the community live their best life by monitoring care and services, life enrichment activities and community wellness programs. Oversee documentation of all health and wellness efforts.
  • Oversee department head management of labor hours to ensure expenses are kept within operating budget as tied to census and acuity.
  • Utilize staffing models to guide scheduling within each department, daily/weekly Kronos reports to monitor labor use and overtime, bi-weekly labor reports to review hours used and monitor spend-down sheets provided from each department head.
  • Prevent accounts receivable charge-offs by reviewing A/R aging weekly and following up on all unpaid accounts, charging late fees, and through timely issuance of move-out letters each month. Make certain the assessment given to the resident matches the billing spreadsheet.
  • Minimize worker’s compensation claims by providing in-services for high-risk areas and proactively working with risk management to reduce dollar costs when claims do occur. Direct employees in need of health care to the most appropriate level of care, as outlined on our worker’s compensation list of approved doctors and hospitals.
  • Enforce compliance with good documentation of employee files to keep unemployment claims to a minimum.
  • Provide conflict resolution among residents, staff and families to assure issues are promptly addressed and resolved. Use all available Elmcroft Senior Living tools such as the Resident Satisfaction Survey, resident council meetings, and employee/resident suggestion boxes.
  • Ensure all required weekly and monthly documents are forwarded to the Support Center in a timely fashion, including properly coded accounts receivables, time sheets, incident reports, and other requested reports.
  • Maintain resident and staff personal and health information and make certain it is kept confidential and safely stored.
  • Perform other duties as assigned to ensure the success of Elmcroft Senior Living and the care, comfort, and happiness of our residents

Equal Opportunity Employer

 

Begin Your Next Professional Chapter at Elmcroft Senior Living

 

Founded in 2006, Elmcroft Senior Living currently operates 83 senior housing communities in 18 states. Our rapid growth means compassionate, results-oriented professionals have unlimited opportunities for career advancement.

 

Elmcroft Senior Living is dedicated to providing hard-working, compassionate team members with an opportunity to pursue new challenges with a leader in the fast-growing field of senior living.

Qualifications

Experience managing employees and a budget in a healthcare environment. Positive attitude. Proven ability to lead a diverse team of dedicated employees. Bachelor’s Degree from a four-year college or university, or one to three years related experience and/or training; or equivalent combination of education and experience. Assisted Living certification or Administrator’s license, preferred.

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